Received Wrong Item On Order

What if I receive the wrong item?

We apologize if we have shipped you an incorrect item from our website. Please follow one of the three options below:

  1. Please Submit a question to us and we will research your order issue to determine if we would like you to ship the item back and place another order.  Please provide your order number and the incorrect item sent when submitting your question to us.
  2. You can call our Consumer Relations Department at (800) 450-0156 for assistance, Monday through Friday, 7:30 am to 4:00 pm PST (Pacific Standard Time) excluding holidays.  Please provide your order number and the incorrect item number sent when contacting us.
  3. You can also chat with us by visiting our support page.

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