Help! My User ID and Password Are Not Working

Why isn't my log in and password working?

All of our pots and pans websites like,,, and, ask you to create a new account (user id & password) and become a member of the site. This is required when purchasing your products, registering them, viewing account history, tracking orders, or taking advantage of rewards and special offers.

When contacting our Support Team through the web, you will be prompted to create a separate log in and password to submit your questions to us. Once you have created this log in, you will then have access to submit questions from our knowledge base, engage in chat if you prefer, and view the history of all your submitted warranty claims, questions and answers.

For assistance or more information, please call 1-800-888-3883 Monday through Friday 7:30 am - 4:00 pm PST excluding holidays.

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